Refund & Cancellation
This refund policy applies only to the paid live tracking feature. All other features are and will remain free for everyone.
Our Refund Policy
Clear guidelines for cancellations and refunds of our premium features.
Cancellations
Service providers who have purchased the live tracking plan can request cancellation by emailing us at zippymap.team@gmail.com using their registered email address.
Refunds
Refunds are available only if the paid live tracking feature fails to function as described. We'll process eligible refunds within 10-15 business days.
For any payment-related disputes, please contact our support email at zippymap.team@gmail.com.
Refund Processing Timeline
1. Request Received
Within 24 hours
2. Verification
2-3 business days
3. Processing
7-12 business days
Need Help with Refunds or Cancellations?
We're here to help you with any payment-related questions
Email Support
For refund requests or cancellation assistance, email us at:
zippymap.team@gmail.comResponse time: Within 24 hours
Required Information
When contacting us about refunds, please include:
- Your registered email address
- Date of transaction (if applicable)
- Reason for refund request
- Any relevant transaction IDs
Dispute Resolution
We aim to resolve all payment-related issues amicably. If you're unsatisfied with our resolution, you may contact your payment provider for further assistance.
We follow standard industry practices for dispute resolution
Last updated: January 6, 2026
We reserve the right to update this policy as our services evolve. Continued use of ZippyMap constitutes acceptance of any changes.